The Terms and Conditions of Sale form part of the Terms and conditions of use of the Website, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. The Terms and conditions of use of the Website can be viewed at https://www.studentcompanion.co.za/terms-and-conditions/.
Once you tick the box labelled “I accept”, these Terms and Conditions of Sale form a legally-binding agreement between you and the Company. You may contact us at firstname.lastname@example.org to obtain a full record of your transaction. We will in any event confirm all your purchase orders with you via email.
We process secure Credit Card, Debit Card, Instant EFT and Masterpass transactions online using PayFast, A South African based secure online payment gateway.
We also accept payment with Direct deposit or EFT into our Bank account, mobile payment like eWallet to our cellphone number and PayPal
Once you accept these Terms and Conditions of Sale and Place an order depending on the mode of payment selected, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
CANCELLATION & REFUNDS
If you are not completely satisfied, you can return the product to us and we will either repair / replace it, credit your account, or provide you with a full refund.
You are entitled to cancel your order for the Goods without penalty within seven days of the Goods having been delivered to you. In such an event, you will receive a full refund of the purchase price within seven days of the date of cancelling this agreement.
You undertake not to utilise the Goods, your agreement of purchase will be deemed to have been cancelled, and you will be liable in terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time) for the direct costs of returning the Goods, such as courier and/or shipping charges. Please note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods have been removed from their original packaging or fall into the category of downloadable Software, online course or electronic book/manual or where goods are made to your specifications or are clearly personalised.
Due to the very sensitive nature of the electronic components, we do not offer warranty unless clearly specified for certain products.
The Company will deliver the Goods to you as soon as reasonably possible after receiving your payment. We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within seven days of receiving such notification elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within seven days of having informed you that we are not able to deliver the Goods during the Delivery Period.
RETURN OF GOODS
We want you to be happy with your purchase. If a product was incorrectly supplied or is defective, we will replace the product at our cost free of charge.
Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported within twenty four hours after the product having been delivered to you and must be returned to us within a period of one month after delivery. If the Goods are not the same as what was ordered this must be reported within twenty four hours of delivery. Any damage must also be immediately reported within twenty four hours of delivery.
Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:
- a digital product such as an eBook, electronic voucher, gaming code or other digital download;
- an audio or video recording or computer software that has been unsealed or downloaded
- a product which has been personalised for you or made to your specifications
- a published review or sponsored article that you approved before it was published live
- a published review or sponsored video that you approved
If the Goods have been approved for return, we will notify you and either arrange for our couriers to collect the item from you or request that you post it back to us or ask you to return the item to our Registered Address, dependent on your original order’s shipping method.
If you are returning Goods via courier or post office please package in it’s original package, for electronic components and small boards/kits not in customized package, please package it carefully so that it does not become damaged en-route. Please include the Returns Request Number and a copy of your original invoice with any return.
- If any party (“Defaulting Party”) breaches any of these terms and conditions and fails to remedy such breach within fourteen days of receipt of notice to remedy the breach, the aggrieved party shall be entitled to claim specific performance or to cancel this agreement forthwith upon written notice to the Defaulting Party, without prejudice to its right to recover:
- – any amounts that may be due to it in terms of this agreement; and
- – any loss or damage suffered as a consequence of the breach or the cancellation of this agreement.
GOVERNING LAW AND JURISDICTION
Our relationship and/or any dispute arising from or in connection with these terms and conditions of sale shall be governed by the laws of the Republic of South Africa. You agree to be subject to the exclusive jurisdiction of the South African courts.